Brick Credits – FAQs
- What are Brick Credits?
Brick Credits are exclusive to the Brick Search app and are awarded for LEGO.com purchases that originate on the Brick Search app and are completed at LEGO.com. Brick Credits can then be redeemed – on the app – for LEGO.com digital gift cards.
Brick Search, Brick Search Plus and Brick Credits are in no way affiliated with or endorsed by the LEGO Group. All purchases made are through LEGO.com and fulfilled by the LEGO Group. For more information on this, see our terms and conditions.
- What do I get for Brick Credits?
Brick Credits can be redeemed for digital gift cards to be used at LEGO.com.
- How much are my Brick Credits worth?
1000 Brick Credits are worth £10. Every £1 spent at LEGO.com via Brick Search earns 3 Brick Credits. If you spend £10 at LEGO.com via Brick Search, you’ll earn 30 Brick Credits.
- Can I trade/transfer/exchange/sell my Brick Credits?
No. For more information on this, see our terms and conditions.
- I have encountered a problem with my Brick Credits, what do I do?
If you encounter a problem with your Brick Credits that isn’t answered in the FAQs or isn’t the result of a breach of the terms and conditions, contact [email protected].
Earning Brick Credits
- How do I earn Brick Credits?
Brick Credits are earned by completing a purchase at LEGO.com with a basket created in the Brick Search app. Every £1 spent this way at LEGO.com earns 3 Brick Credits. Brick Credits can only be earned by Brick Search Plus account holders. For more on this, see the terms and conditions.
- How long do my Brick Credits last?
Brick Credits may expire one year after they have been credited to your Brick Search account. For more on this, check the terms and conditions.
- How long after my LEGO.com purchase do I have to wait until my Brick Credits appear in my account?
Brick Credits will appear in your account within 24 hours of purchase.
- Do I earn Brick Credits on other purchases made via the app?
No. Brick Credits can only be earned on completed purchases at LEGO.com made via a shopping basket created within Brick Search.
- If I create my basket on Brick Search, go to LEGO.com checkout and then add something else to my basket while on LEGO.com – do I get Brick Credits for the whole purchase or just what I purchased through my Brick Search basket?
Brick Credits are applied to your Brick Search Plus account when completing a purchase at LEGO.com. If you add another item to your basket while at LEGO.com, your Brick Search Plus account would be credited for that item too.
- I created my bag and clicked through to LEGO.com then removed something from my bag – would I still earn Brick credits on the item I removed?
No. You can only receive Brick Credits for items that form part of a completed LEGO.com purchase.
- If I create my basket on Brick Search, go to LEGO.com to checkout but then navigate to another website, click one of their links to LEGO.com and add something else to my basket – do I get Brick Credits for the whole purchase or just what I purchased through my Brick Search basket?
To be sure that your account is credited with Brick Credits, do not navigate away from LEGO.com after tapping the Go to LEGO.com button in Brick Search. For more on this, see the terms and conditions.
Redeeming Brick Credits
- How long after earning my Brick Credits do I have to wait to redeem them?
Brick Credits can be redeemed 30 days after your LEGO.com order has been completed, when the returns window at LEGO.com has closed.
- How do I redeem my Brick Credits?
Redeem your Brick Credits by tapping the Credits icon in the top left corner of the Brick Search home screen. Then, use the Redeem Credits option on the My Account page.
Credits can be redeemed for a £20 LEGO.com gift card or a £50 LEGO.com gift card. Unredeemed credits may remain on your account for 12 months. For more, see the terms and conditions.
- Can I redeem my Brick Credits for multiple gift cards at one time?
Brick Credits can be redeemed for digital gift cards once per seven day period, subject to change. For more, see the terms and conditions.
- How will I receive my gift card?
Digital gift cards will be sent to the email address provided at the point of redemption.
- How quickly will I receive my gift card after I redeem my Brick Credits?
A digital gift card for LEGO.com will be emailed to the address used at the point of redemption within 14 days of Brick Credits redemption.
- Can I redeem some of my Brick Credits or do I have to redeem them all?
Brick Credits can be redeemed for either a £20 LEGO.com gift card (2,000 credits) or a £50 LEGO.com gift card (5,000 credits). Brick Credits that have not been redeemed after 12 months may be lost.
- Can I receive a physical gift card rather than a digital gift card?
No. Brick Credits can only be redeemed for digital gift cards to be used at LEGO.com.
- Do I have to create an account on Brick Search to receive Brick Credits for purchases on LEGO.com?
Yes. Brick Credits are exclusive to Brick Search Plus account holders.
- My membership ended and I had unused Brick Credits, can I still redeem them?
Earning and redeeming Brick Credits requires a Brick Search Plus account. If your membership / subscription has expired, you will not be able to redeem Brick Credits.
However, from the date of Brick Search Plus subscription expiry, the app will store all Brick Search Plus account-related data for a grace period of 30 days, including Brick Credits earned. Should you renew your subscription within the 30-day grace period, you will reactivate your data and your Brick Credits will be restored.
If you do not renew your subscription within the 30-day grace period, your data will be deleted and any Brick Credits earned will be lost.
- If LEGO send the wrong or faulty set, and I get a refund from them, do I keep my Brick Credits?
Brick Credits can only be redeemed once the 30-day refund window with LEGO.com has expired. It is not possible to redeem Brick Credits for a digital gift card before the expiration of the LEGO.com 30-day refund window.
- Will I still qualify for existing LEGO.com offers by purchasing through Brick Search (GWPs, Insiders points, etc)?
Yes, you will still qualify for any LEGO.com promotions by purchasing at LEGO.com through Brick Search. For more on this, read our terms and conditions.
- Is there a maximum number of Brick Credits I can earn on Brick Search?
No, there isn’t a maximum number of Brick Credits that can be earned on Brick Search.
- I have a Brick Search Plus account. Can I earn Brick Credits on purchases made in the LEGO Store?
No. Brick Credits are only earned when purchasing at LEGO.com with a cart created in Brick Search.
- The price of a set in my basket has changed since I added it to my basket. Will my Brick Search Plus account be credited with the equivalent number of Brick Credits for the sale price or the original price?
The number of Brick Credits earned by a purchase at LEGO.com is dependent on the amount spent at LEGO.com; you will be credited with the equivalent number of Brick Credits for the final order total. For more on this, see the terms and conditions. Prices are subject to change on LEGO.com and while we are making every effort to ensure the app is as up-to-date as possible, we are not responsible if LEGO.com prices as advertised on Brick Search are different on LEGO.com.
- How long can I leave a basket before completing the purchase – will Brick Search remember my basket?
Brick Search will remember your shopping basket provided you do not remove the products, clear the Brick Search memory or cache or uninstall the app.
- Can I purchase LEGO sets at LEGO.com through Brick Search without having a Brick Search Plus account?
You can still purchase LEGO sets at LEGO.com through Brick Search without having a Brick Search Plus account, but you will not receive any Brick Credits to put towards LEGO.com gift cards.
- Is there a minimum age limit for buying LEGO at LEGO.com through Brick Search?
You must be the card holder or have the card holder’s permission to create a shopping basket on Brick Search and complete a purchase at LEGO.com. Check our terms and conditions for more, and also LEGO.com’s terms and conditions too.
- There was a problem with the LEGO.com order that I placed through Brick Search, who do I contact?
LEGO.com is responsible for fulfilling orders. Please use their contact us page for help if there is a problem with your order.
- Do I earn Brick Credits with the cost of my Brick Search Plus membership?
No, Brick Credits can only be earned when creating a LEGO.com basket on Brick Search and completing a purchase on LEGO.com.
- Where do I redeem my Brick Credits?
You can redeem your Brick Credits via the Redeem Credits page in Brick Search. Find the Redeem Credits page, by tapping the Credits icon in the top left corner of the Brick Search home screen. Then, use the Redeem Credits option on the My Account page. Enter the number of credits you wish to redeem, then tap Redeem.
- If I cancel my LEGO.com order, do I keep my Brick Credits?
If you cancel your LEGO.com order within the 30-day LEGO.com refund window, your Brick Search credits will be removed from your balance.
- What can I earn Brick Credits on?
BrickLink Designer Program sets are not eligible to earn Brick Credits. Any other item sold on LEGO.com that is added to a basket created on Brick Search is eligible to earn Brick Credits, once the purchase is completed at LEGO.com and the 30-day returns window has passed.
- If there is a sale at LEGO.com, how many Brick Credits do I receive – the equivalent of the sale price, or the RRP?
Brick Credits are earned on what is spent at LEGO.com. Purchases made via a shopping basket created in Brick Search during a LEGO.com sale will be eligible for the number of Brick Credits that corresponds with the amount spent at LEGO.com.
- I’ve found a way to hack the Brick Credits program! Can I take advantage of it?
No, and we reserve the right to remove the Brick Search Plus account and any Brick Credits of anyone who abuses the Brick Credits program in any way. We also reserve the right to refuse the reward of Brick Credits or the redemption of Brick Credits for digital LEGO gift cards if we suspect foul play, abuse of the system or fraud. Please read the terms and conditions for more.
- I created a LEGO.com basket on Brick Search on one device, but want to complete the purchase on a different device. Will my basket be there on the second device if I log in to my Brick Search Plus account?
We would advise LEGO.com purchases to be made on the same device on which the shopping basket was created in Brick Search. Using a second device to complete the purchase may result in the Brick Credits not being properly applied to your account.
- Can I earn Brick Credits if I’m not in the UK?
The Brick Credits program is available to Brick Search Plus members in the United Kingdom and the United States. We’re working on rolling it out to other territories in the near future.
- Can my LEGO.com order created in Brick Search be delivered internationally?
LEGO.com is responsible for fulfilling orders made via Brick Search. Check their rules and restrictions on delivery for an answer.
- What data of mine do you need or hold?
Full information on data held by Brick Search can be found in the terms and conditions. No further data is required for the Brick Credits program.